Refund policy

Returns are accepted within 14 days of the delivery date, provided the items are unused and in their original condition. In line with our company policy, return requests submitted after this 14-day period cannot be processed.

Items returned must meet the following conditions:

— Unused and undamaged
— Sent back in their original packaging, with all tags and accessories
— Accompanied by the product care card, the invoice, and all packaging components (cardboard box, shoe box, dust bag, tissue paper, etc.)

For reasons of hygiene and wear, we cannot accept returns of items with scuffed or scratched soles, items that have been worn outdoors, or items that are no longer in resalable condition.

Any shipping costs arising during the return or exchange process are the responsibility of the customer.

Returns that do not meet the conditions above will not be accepted, and no refund will be issued.

For return requests or further information, please contact us at info@ceciaofficial.com.

ARCHIVE & FINAL SALE ITEMS

Items offered at a reduced price as part of the Archive Sale, as well as any item marked as final sale, are not eligible for return or exchange. Once an order for these items has been confirmed, it cannot be cancelled, amended, or returned.