Returns

International Returns & Exchanges

We do not offer direct exchanges on international orders. Customers wishing to return an item must notify us at info@ceciaofficial.com within 14 days of delivery and send the item back to our designated return address in Türkiye within 14 days of notifying us.

Customers are responsible for arranging the return shipment and covering the direct return shipping costs, except where the item is faulty, damaged upon arrival, incorrectly supplied, or applicable law requires otherwise. Please contact us before dispatching your return to obtain the return address and shipping instructions.

Returned items must not have been used beyond what is reasonably necessary to assess their nature, characteristics, and fit. Please return all accompanying accessories and original packaging.

Refunds will be made to the original payment method within the applicable statutory timeframe. Where permitted by law, we may withhold reimbursement until we have received the returned goods or evidence of their dispatch, whichever occurs first. Standard outbound delivery charges will be refunded where required by applicable law.

Nothing in this policy limits or excludes any mandatory consumer rights under applicable law.

To initiate a return, please contact us at info@ceciaofficial.com with an email including your name, order number, and a brief explanation of the reason for your return.

Returns are accepted within 14 days of the delivery date, provided the items are unused and in their original condition. In line with our company policy, requests submitted after this 14-day period cannot be processed.

Items returned must be:

— Unused and undamaged
— Sent back in their original packaging, together with all accessories
— Accompanied by the invoice and all packaging components (cardboard box, dust bag, tissue paper, etc.)

Returns that do not meet the conditions above will not be accepted, and no refund will be issued.

In accordance with our Distance Sales Agreement, return shipping costs are the responsibility of the customer.