RETURN POLICY

International Shipping and Customs Charges

We offer free shipping on all international orders. Any customs duties, import taxes, or additional fees imposed by the destination country are not included in the order total and are the responsibility of the recipient.

GENERAL

Customs Duties, Import Taxes and Related Charges

The Seller shall bear the shipping costs. However, depending on the customs laws and regulations of the destination country, the shipment may be subject to additional customs duties, import taxes or customs clearance charges. Unless expressly included at checkout, such charges are not included in the purchase price or the shipping costs covered by the Seller.

These charges are determined by the relevant authorities and are beyond the Seller’s control. Their exact amount may not be ascertainable in advance. To the extent permitted by applicable law, the Buyer shall be solely responsible for paying any such charges imposed in connection with the importation of the purchased goods, and the Seller shall have no obligation to pay or reimburse them.

Nothing in this clause excludes or limits any statutory obligation of the Seller or any mandatory consumer rights under applicable law.

1. By placing an order electronically through this website, you are deemed to have accepted the preliminary information form and the Distance Sales Agreement presented to you.

2. With regard to the sale and delivery of the products purchased, Buyers are subject to the provisions of Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188), as well as all other applicable legislation in force.

3. Shipping costs relating to the dispatch of the product shall be paid by the Buyer. Return shipping costs shall likewise be paid by the Buyer.

4. Each product purchased shall be delivered to the person and/or organisation at the address indicated by the Buyer, within a maximum legal period of 30 business days. Should the product not be delivered within this period, the Buyer may terminate the agreement.

5. The purchased product must be delivered complete, in accordance with the specifications set out in the order, and together with any accompanying documents such as a warranty certificate or user manual, where applicable.

6. In the event that it becomes impossible to supply the purchased product, the Seller must notify the Buyer of this situation in writing as soon as reasonably possible after becoming aware of it. The total amount must be refunded to the Buyer, or to the Buyer's bank if payment was made by credit card, within 14 days. Once the refund has been issued, the time required for the amount to be credited may be extended in accordance with the policies of the Buyer's bank; the Seller bears no responsibility in such cases.

FAILURE TO PAY FOR THE PURCHASED PRODUCT

7. If the Buyer fails to pay the price of the product purchased, or cancels the payment in the bank records, the Seller's obligation to deliver the product shall cease.

PURCHASES MADE THROUGH UNAUTHORISED USE OF A CREDIT CARD

8. If, after the product has been delivered, it is established that the credit card used by the Buyer was used unlawfully by unauthorised persons, and the price of the product sold is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the agreement to the Seller within 3 days, with shipping costs borne by the Seller.

FAILURE TO DELIVER ON TIME DUE TO UNFORESEEN CIRCUMSTANCES

9. Should events of force majeure beyond the Seller's control arise and the product cannot be delivered within the agreed period, the Buyer shall be notified of the situation. The Buyer may request cancellation of the order, replacement of the product with an equivalent item, or postponement of delivery until the obstacle has been removed. If the Buyer cancels the order and payment was made in cash, the amount shall be paid back to the Buyer in cash within 14 days of the cancellation. If payment was made by credit card and the order is cancelled, the price of the product shall likewise be refunded to the bank within 14 days of the cancellation. Once the refund has been issued, the time required for the amount to be credited may be extended in accordance with the policies of the Buyer's bank; the Seller bears no responsibility in such cases.

Our company offers a pre-order option for certain products. Estimated shipping dates for pre-order items are estimates only, and delivery on the stated dates is not guaranteed.

Pre-ordered products may be subject to any delay or cancellation that may occur during the production process. Should such circumstances arise, the customer will be informed. The procedures set out above shall apply where a pre-order product cannot be delivered on time due to unforeseen circumstances.

THE BUYER'S OBLIGATION TO INSPECT THE PRODUCT

10. The Buyer shall inspect the goods/services subject to the agreement before taking delivery; the Buyer shall not accept from the courier company any goods/services that are damaged or defective — dented, broken, with torn packaging, etc. — and shall have a report drawn up in respect of the damaged goods in accordance with the courier company's policies. Goods/services accepted upon delivery shall be deemed to be undamaged and intact. Following delivery, the Buyer is obliged to take due care of the goods/services. If the right of withdrawal is to be exercised, the goods/services must not be used. The product must be returned together with its invoice.

RIGHT OF WITHDRAWAL

12. CONTACT DETAILS FOR NOTIFYING THE SELLER OF WITHDRAWAL:

COMPANY NAME / TITLE: Matador Deri ve Ayakkabı Malzemeleri Limited Şirketi

ADDRESS: İkitelli O.S.B, Aymakoop San. Sit., Yeni Ticaret Merkezi No: 14, Başakşehir / İSTANBUL

E-MAIL: info@ceciaofficial.com

PERIOD FOR EXERCISING THE RIGHT OF WITHDRAWAL

13. Where the Buyer has purchased a service, this 14-day period begins on the date the agreement is signed. In service contracts where performance has begun with the consumer's consent before the withdrawal period has expired, the right of withdrawal cannot be exercised. Notice regarding the right of withdrawal is provided within the Distance Sales Agreement and the Cancellation Terms, and the Buyer places their order with full knowledge of the withdrawal conditions.

14. Any costs arising from the exercise of the right of withdrawal shall be borne by the Buyer.

15. In order to exercise the right of withdrawal, notice must be given to the SELLER within the 14 (fourteen) day period by registered mail with return receipt, fax, e-mail, or another method notified by the Seller at the time the sales agreement was concluded. The product must be unused and must not fall within the scope of the "Products Not Eligible for the Right of Withdrawal" section set out in this agreement.

EXERCISING THE RIGHT OF WITHDRAWAL

The product delivered to the Buyer or to a third party, together with its invoice, must be returned within ten (10) days of the date of notice that the right of withdrawal has been exercised. If the invoice for the product to be returned is a corporate invoice, the product must be sent back together with a return invoice issued by the relevant company. Returns of orders invoiced to companies cannot be completed unless a RETURN INVOICE is issued.

The return form, in the format specified by the Seller, must also be submitted, and the products to be returned must be delivered complete and undamaged, together with their box, packaging, and any standard accessories.

RETURN CONDITIONS

18. The Seller is obliged to refund the total amount and return any documents placing the Buyer under obligation, if applicable, within a maximum of 15 days from receipt of the withdrawal notice, and to take back the goods within 20 days.

19. Should the value of the goods decrease for a reason attributable to the Buyer's fault, or should return become impossible, the Buyer is obliged to compensate the Seller's losses in proportion to their fault; such compensation shall be offset against any sale price previously paid. However, the Buyer shall not be held responsible for changes or deterioration occurring as a result of the proper use of the goods or product during the withdrawal period.

20. If, as a result of exercising the right of withdrawal, the order total falls below the campaign threshold set by the Seller, the discount benefited from under that campaign shall be cancelled.

PRODUCTS NOT ELIGIBLE FOR THE RIGHT OF WITHDRAWAL

21. Pursuant to the Regulation, returns are not possible for: products prepared in line with the Buyer's requests or clearly personal needs that are not suitable for return; products whose labels have been removed by the Buyer after delivery; products that have sustained damage arising from the Buyer's use (tearing, ripping, detachment, burning, any form of deformation, etc.); products whose original condition has been compromised; and products that become mixed with other items after delivery and cannot, by their nature, be separated. Furthermore, pursuant to the Regulation, the right of withdrawal cannot be exercised in respect of services whose performance has begun with the consumer's consent before the withdrawal period has expired.

Pursuant to the Regulation on Distance Contracts, the right of withdrawal cannot be exercised for the following products:

• Goods prepared in line with the consumer's requests or personal needs
• Goods that have been taken apart, torn, burnt, ripped, deformed, or whose original condition has been compromised
• Goods whose protective elements such as packaging, tape, seal, or wrapping have been opened after delivery, and whose return is not suitable for reasons of health and hygiene
• Goods that become mixed with other products after delivery and cannot, by their nature, be separated
• Products whose protective elements such as packaging, tape, seal, or wrapping have been opened after delivery of the goods
• Services whose performance has begun with the consumer's consent before the withdrawal period has expired
• Footwear that has been worn and has come into contact with outdoor surfaces, even briefly, and is therefore no longer suitable for resale

DEFAULT AND ITS LEGAL CONSEQUENCES

23. Where the Buyer has made payment by credit card and falls into default, the Buyer accepts, declares, and undertakes that they will pay interest and be liable to the bank within the framework of the credit card agreement between the Buyer and the issuing bank. In such a case, the relevant bank may pursue legal remedies and may claim from the Buyer any costs incurred, together with attorney's fees. In all cases where the Buyer falls into default in respect of their debt, the Buyer accepts that they shall compensate the Seller for any loss and damage suffered as a result of the delayed performance of the obligation.

PAYMENT AND DELIVERY

24. Payment may be made by bank transfer or EFT (Electronic Funds Transfer) to our account (TRY) below:

Bank: Garanti BBVA Account name: MATADOR DERİ VE AYAKKABI MALZEMELERİ LTD. ŞTİ. IBAN: TR36 0006 2000 0440 0006 2899 15

25. You may pay by credit card through our website, using either a single online payment or online instalments with any credit card, to the extent permitted by your bank's agreements. For online payments, the relevant amount will be charged to your credit card upon completion of your order.